Frequently Asked Questions

Veridocs Evolution platform lets customers verify or authenticate patron identities quickly and securely throughout their property. We offer seven modules to customize your identity management. Our library is the most frequently updated, with new IDs verified by specialists. Veridocs processes over 65 million scans a year.

You can reach our U.S.-based customer support team 24/7/365 by phone or email, or open a ticket. We provide troubleshooting assistance to customers who encounter any issues and deliver a fast turnaround.

Veridocs technology can authenticate ID documents or verify patron status through modules including ID Authentication, Watch List Screening and Monitoring, and Facial Comparison.

Our technology was initially designed for casino use. Our earliest customers were casinos, and we continue to pioneer casino ID management to meet the standards of this highly regulated industry whose products must run 24/7 and have support 24/7.

Veridocs has been tested in casinos, one of the most regulated industries, becoming a premier provider. Our success has allowed us to continually evolve our expertise in effortless, streamlined POS integration and compliance technology in multiple industries.

Yes. The Veridocs Evolution platform gives our customers the ability to maintain all their physical documents electronically. Our Document Imaging module allows all non-ID documents to be stored in guest and patron records.

Veridocs ensures your kiosk can recognize a valid ID or flag an invalid ID when scanned. Our Facial Comparison technology uses biometric features to match (or not match) an ID to the patron standing before the kiosk to eliminate potential human error.

Yes. Our TrueVerify mobile verification module works with certain mobile devices. Scan and verify an ID in your hand and fully integrate with our Evolution platform. Learn more about TrueVerify.

Veridocs offers your guests a frictionless transaction with reduced wait times, more secure data and enhanced safety. Our modules integrate seamlessly to provide streamlined hotel check-ins, player enrollment, kiosk transactions and more.

Veridocs ID verification technology scans an ID’s barcode to confirm its data matches the printed information. As an added measure of ID management, Veridocs ID authentication technology goes one step further by utilizing multiple light sources (white, near-infrared, and ultraviolet) to confirm the presence of security features specific to each type of ID document. Read more here.

Our team of developers creates solutions to integrate with various applications including Opera, Infor, IGT and many more. We also have the capability to share our API, allowing our customers to use ID authentication and watch list management within their system. Learn more.

Yes. Veridocs will provide you with the tools necessary to upload an unlimited number of proprietary watch lists, VIP lists and much more, or we can do this for you.

Veridocs can authenticate all government-issued IDs. Our vast library of domestic and international documents includes IDs and ICAO-standardized passports.

We have a list of preferred scanners that use three light sources to support our software’s ID authentication process. Check our list of hardware options here to see if your scanner is compatible.

Yes. Learn more about our integration options here.

Veridocs authenticates all released U.S. state-issued mDL. Learn more.